Refund policy
Return & Exchange Policy
We at HorologyHour want to ensure that you are 100% satisfied with your purchase. If for any reason you are not happy with your order, you can return or exchange your items within 7 days of receiving them - absolutely FREE!
Conditions for Returns & Exchanges
- Items must be returned within 7 days of the receipt date.
- Products must be in the original condition, unused, and with all original packaging and accessories.
- Returns and exchanges are not available for items marked "final sale" or "clearance".
- Evidence of purchase, like an invoice or order confirmation, is required for all returns and exchanges.
Process for Returns & Exchanges
Follow these steps to initiate a return or exchange:
- Contact our customer support team at sales@horologyhour.com to request a return or exchange authorization.
- Our team will guide you through the process and provide any necessary instructions.
- Once we receive the item and verify its condition, we will process your refund or exchange as soon as possible. Refunds will be credited back to the original payment method.
Questions?
If you have any questions about our return and exchange policy, please contact us at sales@horologyhour.com. We're here to help!